Co-workers public bodies start with

  1. Customer service

    Customer Service (inbox and cases)

    Takes over
    Logs every inbound message as a case, answers what your approved knowledge already covers, routes the rest to the right person with a summary, keeps the customer informed until it is closed.
    A person still approves
    Any reply that changes a price, a date or a commitment; any refund, credit note or escalated complaint.
    Works with
    Outlook/M365, Gmail, Zendesk, Teamleader, Odoo …and your ERP or CRM through its API
    Time to live
    6 weeks
    Read the business case Start with this one
  2. Knowledge & reporting

    Knowledge Answering

    Takes over
    Answers staff questions from your approved documents with the source shown — via the Knowledge Broker.
    A person still approves
    What counts as approved content; anything client-facing.
    Works with
    SharePoint, Google Drive, Copilot, Claude, ChatGPT …and your ERP or CRM through its API
    Time to live
    10 weeks
    Read the business case Start with this one
  3. Knowledge & reporting

    Reporting Assembler

    Takes over
    Pulls the monthly figures from your systems, builds the report in your template, writes the first-draft commentary.
    A person still approves
    Every number's source once, then every report before it goes out.
    Works with
    Exact Online, Power BI, Excel, Google Sheets …and your ERP or CRM through its API
    Time to live
    6 weeks
    Start with this one
Public bodies

Tell us about your mandate.

Thirty minutes on what the law expects, what AI may do, and where the person stays in the loop.